FAQs of GLS

As e-commerce becomes more and more mature and a lot of people are very concerned about their items' delivery statuses, GLS tracking provides both the original tracking info and the destination tracking info to help online sellers and buyers track their items. So it is necessary to know the frequent questions that asked by people on GLS tracking.

How long does it take GLS to deliver parcels?
National parcels usually reach their destination in almost all countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

Which goods are excluded from delivery?
Goods which are packed insufficiently or not as customary in the trade are generally excluded from transportation by GLS. Also excluded from delivery are among others:
Firearms according to legislation
Mortal remains
Live animals
Further information can be found in the general germs and conditions of the GLS national company in your country.

How long does delivery usually take?
National parcels are delivered in most countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.
If the sender takes out no transport insurance, GLS compensates beyond the statutory liability up to the value of the goods (up to a defined maximum).
Parcel products can be combined with optional services, meaning that GLS is also able to meet special delivery requirements.

More frequent asked questions will update later, if you want to know more, look at this.

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