How do we know whether buyer’s claim is true or not?

Have you ever met this kind of situations? The buyer claims that the product they received was missing parts; The package’s status show that item has been signed for a long time, but the buyer claims that he never received the item and ask for refund; You have already refunded to the buyer but he said never received refunds. I think every seller may have met all these kinds of situations, but how seller judge whether buyer’s claim is true or not and how to deal well with the relation between you and your buyers when this situation happen?This passage will show you answers about the first situation that mention above.

Generally speaking, there is no way for sellers to check whether it is true or not, especially for transnational business.Shipping time may take so long and many unknown factors may happen while shipping. So if the product is not expensive, inquiry buyer for partial refund or send the missing parts and avoid bad reviews. Provided that the product is very expensive, then you can do as follows:

1.Firstly, you need to have a self-check whether anything wrong happens on shipping parts. If there are no mistakes on shipping parts, you should ask the buyer whether received package by himself. To check if him has opened the package for a check immediately while received package.

2.If the package was received by buyer himself and has been checked immediately, then you should ask the buyer for the information of the express company that sent your item and the phone number of the deliver. You can contact express company for further verification.

3.If there is something wrong happens on express company, that means claim is true, shipping parts also done well. At this time, you can ask the express company for compensation. Explain the whole thing to your buyer, and offer him either refund or send the missing parts. But if the express company done anything wrong, we can judge the buyer is a cheater.

Though these steps, we can clearly see that it is very important to cooperate with a reliable courier to delivery your products to your buyers. By the way, if you want to track large amount of tracking numbers in a very short time, you can use trackingmore. This is a very useful tracking tool. After you entered all your tracking numbers in trackingmore, system will separate shipments into 7 statuses: not found, in transit, delivered, out for delivery, exception, expired, failed attempt. By this way you can clearly know how many shipments are not in normal status and how many are already delivered.